Shajons Facility Management
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IT Outsourcing

From a reliable service desk to custom websites, ERP and restaurant point-of-sale, we give small businesses and large organisations a technology team they do not have to hire.

Illustration for IT Outsourcing
Technology

IT Outsourcing by Shajons.

Technology should be the quietest part of running a business. When it is not, people lose hours to faults, data sits at risk, and growth slows.

Shajons provides IT outsourcing in two connected parts. Managed IT keeps your people, devices, networks and data secure and available. Software and digital services build the websites, applications and business systems you run on.

We work with small businesses that need dependable support at a sensible scale, and with larger organisations that need a structured, accountable technology partner.

What you get
  • A service desk and engineers aligned to your hours and sites
  • Security, backup and recovery built in from the start
  • Websites and software built to your process, not a template
  • ERP that fits a ten-person team or a multi-entity group
  • Tablyvio restaurant POS with setup, training and support
Services in detail

Managed IT & infrastructure

Day-to-day technology operations, delivered remotely and on site.

Service Desk & End-User Support

Fast, friendly support for every person in the organisation.

  • Phone, email and portal helpdesk
  • On-site and remote support
  • Device setup, onboarding and offboarding
  • Printer, peripheral and meeting-room support
  • Ticketing with SLA reporting

Infrastructure & Network

The foundations: servers, switches, Wi-Fi and connectivity.

  • Server and storage administration
  • LAN, WAN and Wi-Fi design and support
  • Firewall and VPN management
  • Structured cabling coordination
  • Proactive monitoring and patching

Cybersecurity

Layered protection for people, devices and data.

  • Endpoint protection and email security
  • Vulnerability scanning and hardening
  • Access control and multi-factor authentication
  • Security awareness for staff
  • Incident response planning

Cloud & Productivity

Modern workplaces without the maintenance burden.

  • Microsoft 365 and Google Workspace administration
  • Cloud migration and hosting
  • Identity and device management
  • Shared drives, collaboration and telephony
  • Licence optimisation

Backup & Disaster Recovery

Data you can restore, tested and documented.

  • Automated on-site and cloud backups
  • Recovery-point and recovery-time planning
  • Regular restore testing
  • Business continuity documentation
  • Ransomware recovery readiness

IT Procurement & Assets

The right equipment, bought and tracked properly.

  • Hardware and software sourcing
  • Warranty and licence tracking
  • Asset registers and lifecycle plans
  • Vendor and contract management
  • Secure disposal and refresh cycles

Outsourced IT Team

Dedicated engineers working as part of your organisation.

  • Resident or part-time IT manager
  • System and network administrators
  • Project-based engineers
  • Staff cover for leave and peaks
  • Knowledge-base and documentation

IT Consulting & Strategy

Independent advice on what to buy, build and retire.

  • IT audits and risk assessments
  • Digital transformation roadmaps
  • Budgeting and vendor selection
  • Office relocation and technology fit-out
  • Policy and governance support
Software & digital

Websites, applications and business systems.

Custom development and design for companies of every size, from a first website to a group-wide platform.

Web Development

Fast, secure, maintainable websites and web applications.

  • Corporate and brochure websites
  • Custom web applications and portals
  • Content management systems
  • Booking, e-commerce and payment integration
  • Performance, security and SEO foundations

Web Design & UX

Interfaces that look credible and are easy to use.

  • Brand-led visual design
  • User-experience research and wireframes
  • Responsive design for phones, tablets and desktops
  • Design systems and style guides
  • Accessibility and usability reviews

ERP & Business Software

One system for finance, operations, people and customers.

  • Accounting, invoicing and tax-ready reporting
  • Inventory, purchasing and sales
  • HR, payroll and attendance
  • CRM and project management
  • Custom modules and workflow automation

Mobile Apps

Apps for customers, staff and field teams.

  • iOS and Android applications
  • Customer ordering, loyalty and service apps
  • Staff and field-service apps
  • Push notifications and offline use
  • App-store release and updates

E-commerce & Online Ordering

Selling online with a smooth checkout.

  • Online stores and catalogues
  • Restaurant and retail ordering
  • Payment gateway integration
  • Delivery and inventory sync
  • Marketing analytics

Integration & Ongoing Support

Keeping systems connected and improving.

  • API and third-party integrations
  • Data migration and clean-up
  • Hosting, monitoring and backups
  • Maintenance retainers
  • Training and documentation
Illustration of an ERP dashboard
ERP for every size

One system, sized to your business.

An ERP should fit how you work today and grow with you. We implement and configure business software for small teams and for large, multi-entity organisations, and we stay on after go-live.

Small & growing businesses

Simple, fast, affordable

Get off spreadsheets and onto one system without a long implementation.

  • Invoicing, accounting and tax-ready reports
  • Inventory, purchasing and sales in one place
  • HR, attendance and payroll
  • CRM and customer follow-up
  • Cloud access from anywhere
  • Hands-on training and quick go-live
Larger organisations

Structured, scalable, governed

Control, visibility and consistency across departments, entities and sites.

  • Multi-entity, multi-currency and multi-branch
  • Approval workflows and role-based security
  • Procurement, contracts and vendor management
  • Project costing and asset management
  • Business-intelligence dashboards
  • Integration with existing systems and phased rollout
Engagement models

Technology support at the right scale.

Small businessesRemote helpdesk, cloud office setup, essential security and backups on a simple monthly plan.
Growing companiesA dedicated engineer, structured service levels, ERP rollout and a technology roadmap.
Large organisationsA managed team, multi-site networks, security governance and project delivery.
Restaurant POS

Restaurant POS – Tablyvio

From the first coffee to the final Z report. Tablyvio is a restaurant POS for cafés, restaurants, bakeries and food businesses, with a browser version and an installable offline version.

Shajons supports restaurants adopting Tablyvio with setup, menu configuration, hardware advice and staff training.

Tablyvio order screen
Fast orderingDine-in, takeaway, delivery and drive-thru from one screen, with options such as size, sugar, ice and milk.
Kitchen displayTickets route by station, from the hot kitchen and grill to the juice bar, coffee and desserts, with timers that change colour as food waits.
Tax set up for your countryCurrency, tax rate and receipt format are configured for your country, including tax-inclusive or added pricing, tax numbers on receipts and credit notes for refunds.
Who we serve

Built around your environment.

Small businessesReliable support and essential security without a full-time IT hire
Growing companiesStructured service levels and a dedicated engineer
Large organisationsA managed team, multi-site networks and governance
Restaurants and hospitalityPoint-of-sale, networks and back-office systems
How we deliver

A clear path from first conversation to ongoing service.

  1. Assess

    Review systems, risks, users and pain points.

  2. Onboard

    Document the estate, deploy monitoring and agree service levels.

  3. Operate

    Support, patch, secure and improve every month.

  4. Review

    Regular business reviews and a rolling technology roadmap.

Questions

Frequently asked questions.

Do you support small businesses as well as large companies?

Yes. Engagements are scaled to the size of the business, from a small team needing remote support to multi-site organisations needing a dedicated managed team.

Can you build a website and also look after it?

Yes. We design, build, host and maintain websites, and we can take over and improve an existing site.

Which ERP do you implement?

We recommend a platform based on your processes, budget and growth plans, then configure, migrate data, train users and support the system after go-live.

Is my data safe with an outsourced team?

Access is role-based and logged, staff are vetted, and confidentiality terms are part of every agreement.

Speak to us about it outsourcing.

Tell us about your property, organisation or requirement. A senior member of our team will respond to arrange a consultation or site visit.

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